Refund and Transfer Policy

REFUND AND TRANSFER POLICY

The UNAVSA Conference Refund and Transfer Policy
Because UNAVSA incurs certain expenses prior to the conference, it is necessary to impose the following refund and transfer policy:
  • A hundred percent (100%) of the registration fees will be refunded for cancellations received before or on Sunday, June 3, 2018 by 11:59 PM PDT.
  • Fifty percent (50%) of the registration fees will be refunded for cancellations received after Sunday, June 3, 2018, but before or on Sunday, June 24, 2018 by 11:59 PM PST.’
  • All transfer requests must be received by Sunday, June 24, 2018 by 11:59 PM PST. Afterwards, UNAVSA will not take or complete any transfer requests.
  • No refunds will be given and no transfers will be accepted for cancellations received after the above stated deadlines. This includes personal reasons, medical emergencies, and no shows.
  • In an event that any individual other than the person registered takes the physical place of the registered attendee, the registration slot will be forfeited immediately and all parties involved are not permitted to attend conference. Individuals are also subjected to further disciplinary action from their affiliated organization or regional governance.
  • In the unlikely event that UNAVSA should have to cancel the Annual UNAVSA Leadership Conference, attendees will be refunded for the full amounts paid for through the UNAVSA Conference registration site. UNAVSA will not be responsible for any other attendee related expenses including, but not limited to: transportation expenses, housing, other personal cost.
  • Upon receiving your refund request, UNAVSA will contact you to verify your request. Once approved, a refund will be issued within seven (7) business days.
  • Please do not go through PayPal to request a refund, this will not expedite the refund process.

To request a refund or transfer, please send an email titled “UNAVSA-15 Refund Request (Name)” or “UNAVSA-15 Transfer Request (Name)” to conference.registration@unavsa.org. For refunds, please include your name and the email you registered with in the email. For transfers, please include your name and the email you registered with, and the individual’s name and email you would like your secured registration spot transferred to. Also, please CC the person you wish to transfer your ticket to, and please ensure to “Reply to all” whenever you reply back to us. Please look over how the two processes work and include all necessary information within your email. We cannot initiate a refund or transfer without these key components!

TRANSFER AND REFUND FAQ

Can I get a refund or transfer my registration?

Yes, you are able to cancel or transfer your registration. A hundred percent (100%) of the registration fees will be refunded for cancellations received before or on Sunday, June 3, 2018 by 11:59 PM PDT. Fifty percent (50%) of the registration fees will be refunded for cancellations received after Sunday, June 3, 2018, but before or on Sunday, June 24, 2018 by 11:59 PM PDT. All transfer requests must be received by Sunday, June 24, 2018 by 11:59 PM PDT. No refunds will be given and no transfers will be accepted for cancellations received after the above stated deadlines. This includes personal reasons, medical emergencies, and no shows.

Please note if you miss the transfer deadline, and someone else shows up to the conference in place of you, they will not be able to enter or participate in conference activities. Individuals are also subjected to further disciplinary action from their affiliated organization or regional governance.

What is the process for a refund?

To request a refund, please send an email titled “UNAVSA-15 Refund Request (Name)” to conference.registration@unavsa.org with your first and last name and the email address you registered with. Once the Registration Committee receives your refund request, the team will process your refund and remove your ticket from your account. Once completed, the Registration Committee will then send you a confirmation email that they have processed your refund. You should get your payment back within a few days after the process has gone through.

 

What is the process for a transfer?

 

    1. To request a transfer, please send an email titled “UNAVSA-15 Transfer Request (Name)” to conference.registration@unavsa.org with your first and last name and the email address you registered with. Also include the first and last name and email address of the person you wish to transfer your ticket to. To help us expedite the process, please CC the person you wish to transfer your ticket to.
    2. Transfer Payment Clarification: Both parties will need to confirm which route to handle the payment amount of the conference ticket ($97.44). Please “Reply to all” whenever you reply back to us to ensure all parties are receiving the emails.
    3.  

      • Option (A): If you would like us to refund the payment to the transferer, the transferee will need to complete payment for the conference ticket using the PayPal link we will provide to you. The transferee will have 5 days from the day we receive both your confirmation to transfer emails to complete payment. If the payment is not paid by the deadline, we will issue the refund of the conference ticket to the original ticket holder (on the same card they paid with), the transfer will be forfeited, and the conference ticket will be returned to UNAVSA to be given to a waitlisted person.
      • Option (B): If you have already transferred the cost of the conference ticket between yourselves ($97.44) and want us to process the ticket transfer immediately, please let us know to proceed with this option.


    4. Once we receive the confirmation emails from both parties, the Registration Committee will email you back.